Zé Delivery

Mobile app

Agency & Year

BEES Tel Aviv + Zé Delivery (ABInBev) // 2023

Zé Delivery is a mobile B2C app available in Brazil. The service consists of the delivery of cold beer for the customers, alongside snacks and other beverages. Working on BEES, I worked on a special session inside the B2B app for those businesses, helping them achieve their KPIs and purchase the best products for the end customer. Both companies are part of the ABInBev.

Role

Design Lead

Interaction Design

Visual Design

Design System

Prototyping

Tools

Figma

Miro

Client

www.ze.delivery

www.bees.com

Background

How does the performance management, operation and services works

Business KPIs

Zé Delivery businesses/stores, known as POCs (Point of Consumption), have to track and achieve these KPIs in order to have a better performance and keep themselves inside the platform:

Demand coverage
Cancelation Rate
Ideal portfolio
Time to depart
Time to deliver
User rating

BEES

BEES is responsible for the B2B ecosystem. There is a desktop website and a mobile app where the Zé Delivery businesses purchase their beers, beverages, and snacks to sell to the direct customer. Inside the BEES app there is a session called My Business, which gives businesses insights into how they can thrive.

ABInBev

ABInBev is a global brewery company that provides the marketing, brands, products, deals, and marketplace for each one of the platforms within the countries.

Operation

Launch

Develop a shippable omnichannel MVP mobile app baseline experience for Decathlon Brazil. The new app should enable to present the same informations that the existing website gave, a minimal feature-set, that could be build, tested and shipped in 6 months.

Bold

The website and app user interface should be visually refreshed and use a new brazilian Design System, based on the tokens created by Decathlon Global, the Vitamin Design System.

Innovative

The site map should have a department based navigation allowing users to explore about the sports they want to practice and search for products and sale. This meant special content sessions about the products, making it easier to the customers to choose the perfect gear for their sport’s practice.

Problems

The research identified 3 primary problems to solve

Motivation

Businesses from Zé Delivery platform have a weekly compensation bonus per number of orders, that motivates them to manage their stores. The major problem is that they don't have visibility on this number until it is final, at the end of the week.

Product Portfolio

One of the key-KPIs that those businesses need to achieve is the ideal portfolio, products recommended by ABInBev, provided as a PDF inside the Zé management tool. Today, there is no actionability for them to purchase those products.

Live performance

Alongside the KPIs, there is also a performance report of the business that is sent as a PDF by WhatsApp for those retailers. Those metrics include the best day and hours to sell, courier information, etc. Also, something that there is no live tracking on any platform.

Opportunity

How might we help Zé Delivery businesses to improve their performance?

Goals

We converted our key problems into opportunities to solve on My Business session inside BEES

Maximize compensation

Create a gamifiying experience that shows all the parameters and compensation in a clear way, motivating the stores to improve and seize their full potential.

Personalized insights

Give the users visibility into their growth opportunities and show them how they can increase their sales, by providing personalized insights for each scenario they are facing in each performance KPI.

Centralized tracking

Unify the multiple performance management channels into one place, the My Business session. Make it possible for the users to get a snapshot of what is currently going on in their business and create actionability.